Privacy Policy

Information We Collect

At CSFloat, we collect various types of information to provide you with exceptional motion graphics education and improve our services. We believe in transparency about what data we gather and why it's necessary for your learning experience.

How We Use Your Information

Your personal information serves multiple purposes in delivering quality motion graphics education. We use this data responsibly to enhance your learning experience and maintain our educational platform's effectiveness.

Primary Uses

• Providing access to motion graphics courses and educational content
• Tracking your learning progress and suggesting relevant courses
• Processing payments and managing your account subscriptions
• Sending course updates, educational newsletters, and important announcements
• Providing technical support and responding to your inquiries

Secondary Uses

• Analyzing platform usage to improve course content and user experience
• Developing new features and educational tools based on user feedback
• Conducting research to enhance motion graphics education methodologies
• Preventing fraud and maintaining platform security
• Complying with legal obligations and protecting our rights

Data Sharing and Third Parties

We maintain strict controls over who can access your personal information. CSFloat does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we do share information with trusted partners who help us deliver our educational services.

Service Providers

We work with carefully selected third-party service providers who assist in operating our platform, processing payments, and delivering educational content. These partners include cloud hosting services, payment processors, email marketing platforms, and analytics tools. All service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We will also share information to protect our rights, property, or safety, or that of our users or others, including exchanging information with other companies for fraud protection purposes.

Your Privacy Rights

As a user of CSFloat's platform, you have comprehensive rights regarding your personal information. We respect these rights and provide easy mechanisms for you to exercise them. Your privacy is fundamental to our relationship with you.

Data Security and Protection

Protecting your personal information is our top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

We use industry-standard encryption protocols to protect data transmission and storage. All sensitive information is encrypted both in transit and at rest. Our servers are hosted in secure facilities with restricted access, fire suppression systems, and 24/7 monitoring. We employ firewalls, intrusion detection systems, and regular security audits to maintain the integrity of our systems.

Administrative Controls

Access to personal information is restricted to authorized personnel who need it to perform their job functions. All staff members receive regular privacy and security training. We maintain detailed access logs and conduct regular reviews to ensure compliance with our privacy policies. Background checks are performed on all employees with access to sensitive data.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention periods vary depending on the type of information and the purpose for which it was collected.

Retention Periods

• Account information: Retained while your account is active and for 7 years after closure for legal compliance
• Course progress data: Kept for 10 years to support certification and continuing education requirements
• Payment information: Stored for 7 years for tax and accounting purposes
• Support communications: Retained for 5 years to improve customer service
• Marketing data: Deleted immediately upon unsubscription or account closure

Deletion Process

When data reaches the end of its retention period, it is securely deleted from our systems. We use industry-standard deletion methods to ensure information cannot be recovered. You can request early deletion of your data by contacting our privacy team, subject to legal and contractual obligations.

International Data Transfers

CSFloat operates globally and may transfer your personal information to countries outside the European Economic Area (EEA) for processing and storage. We ensure that all international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or rely on adequacy decisions. We work only with service providers who demonstrate they can provide adequate protection for your personal information in accordance with European data protection standards.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze platform usage. Cookies help us remember your preferences, track your progress through courses, and provide personalized content recommendations.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how visitors interact with our website
• Functionality cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our platform. We provide detailed cookie preferences in your account settings where you can opt out of non-essential cookies.

Children's Privacy

CSFloat's services are designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete that information.

If you believe we have collected information from a child under 16, please contact us immediately at help@simserimos.com. Parents and guardians who wish to review, modify, or delete their child's personal information may also contact us directly.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by email or through a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated privacy policy.